Privacy Notice

MyPetLink respects owner privacy. Public pet pages should show enough information to help a pet get home, while keeping sensitive owner details private unless the owner chooses to share them.

Some features may only collect information when they are available, enabled, or when you choose to provide that information.

We may collect the following types of information if you provide them, use the feature, or the feature is enabled.

Public pages are controlled by owner settings. The exact fields shown can vary based on what the owner adds and marks public.

• Create and manage pet profiles.
• Display Public Share Profiles and Safety Profiles based on owner settings.
• Enable finder contact through WhatsApp, call, or related contact options.
• Manage Lost Mode, safety notes, care records, and memories.
• Process smart tag orders and payment proof where applicable.
• Provide support and respond to owner requests.
• Improve the service and user experience.
• Prevent abuse, fraud, spam, or misuse.
• Comply with legal obligations where required.

• Public pages are accessible to anyone with the link, QR code, or NFC tag.
• Owners control what information they add and what is marked public.
• Owners should avoid adding sensitive personal information to public fields.
• Removing public information from MyPetLink may not remove copies already saved, screenshotted, indexed, or shared by others.

MyPetLink may share information with service providers and other parties where needed to provide, protect, or operate the service.

• Hosting and cloud service providers.
• Email, support, or customer communication tools.
• Google Analytics if privacy-limited product analytics is enabled.
• Payment or payment proof review tools if used.
• Delivery or courier partners for tag orders.
• Professional advisers where needed.
• Legal or regulatory authorities if required.
• A buyer or successor if business ownership changes.

MyPetLink may link to or work with third-party services such as WhatsApp, phone dialers, map or location services, payment, bank or eWallet services, delivery providers, Cloudflare or hosting providers, Google login if enabled, and support tools.

Third-party services have their own privacy policies and practices. MyPetLink does not control how those services process information.

• MyPetLink may use cookies or local storage to keep users signed in, remember preferences, save information you choose to keep on your device, and improve the service.
• If enabled, Google Analytics receives page categories and a small set of product actions, such as creating or sharing a profile. Dynamic profile, safety, tag, pet, and order links are replaced with general route labels before they are sent.
• Product analytics does not include names, contact details, addresses, profile or tag codes, order numbers, care notes, captions, uploaded filenames, or other free text.
• You can manage cookies through your browser settings, but some features may not work properly if cookies or local storage are disabled.

• MyPetLink uses reasonable technical and organisational measures to protect information.
• No online service is 100% secure.
• Users should keep login details private and avoid publishing sensitive information on public pages.

Information is kept as long as needed to provide the service, manage accounts, profiles, tags, orders, support, safety, legal, and record purposes. Users may request deletion or updates.

Some records may be kept where needed for legal, support, fraud prevention, accounting, or order history purposes.

• You may request access to personal data we hold about you.
• You may request correction of inaccurate personal data.
• You may request deletion where applicable.
• You may withdraw consent where processing is based on consent, subject to legal and operational limits.
• You can contact support for help with these requests.

Some service providers may process or store information outside Malaysia. MyPetLink will take reasonable steps to protect information when using such providers.

• MyPetLink is intended for pet owners.
• If a user is under the age of majority, they should use MyPetLink with parent or guardian consent.
• We do not knowingly collect information from children without appropriate consent.

This Privacy Notice may be updated from time to time. The updated date will be shown on this page. Continued use of MyPetLink means you accept the updated Notice where applicable.

For privacy questions, access or correction requests, deletion requests, or support, contact: